Our Testimonials

We have received some amazing feedback from our past clients and presentation attendees over the years. On this page, you will find a collection of some of the testimonials we have received so that you can see first hand that we leave a lasting impression on the clients we work with.

Click any of the links below to view specific testimonials sorted by our core service offerings:

  1. Board Development Testimonials
  2. Leadership Development Testimonials
  3. Organizational Development Testimonials
  4. Executive Search Testimonials

Board Development Testimonials

We have encouraged the repositioning of library boards in community development, a concept championed by Ken Haycock through the Ontario Library Boards Association. ~ Larry Moore, Executive Director, Ontario Library Association 2007

As an elected councillor Ken was a strong advocate for improved governance policies, specifically those required to make local government more open, accessible and responsive to taxpayers and residents. He was a leader in (1) attracting and training citizens to participate meaningfully on municipal advisory committees, and (2) building collaboration between the District and other levels of government, particularly the local school board. Ken was also a strong and persistent advocate for funding arts and culture initiatives. ~ John Moonen, Principal & Senior Lobbyist, John Moonen & Associates Ltd. 2012

Your seminar on Louisiana Library Leadership was invaluable. The information was put to use within a day or two of our return. ~ Stephanie Lynch, Vice-President, Shreve Memorial Library Board of Control, Louisiana 2002

I cannot help but mention the significant contribution that Dr. Ken Haycock has made to the BC Library Trustees’ Association. Ken has moved our Trustee Orientation Program from its somewhat colloquial beginnings to a well-polished seminar. To you sir, I tip my hat. ~ Sally Gibson, Past President, British Columbia Library Trustees Association 2010

You addressed our concerns effectively in your presentations, and provided us with stimulating and helpful material. We are moving with renewed energy toward an action plan and critical path flowing from the retreat.  ~ John Barton, Chair, Greater Victoria Public Library 2004

Your presentations are always impeccable and well-received by the participants.~ Shelagh Harris, Ontario Library Boards Association 2009

It has been a pleasure to work with Ken Haycock and Associates and I would highly recommend your services. ~ Heather Scoular, Director of Library Services, North Vancouver District Public Library 2013

You made us as trustees look at what we are doing – honestly – gave direction on how to see our role with new eyes. ~ Yvonne Slemko, Co-Chair, The Alberta Library Conference 2002

I cannot help but mention the significant contribution that Dr. Ken Haycock has made to the BC Library Trustees’ Association. Ken has moved our Trustee Orientation Program from its somewhat colloquial beginnings to a well-polished seminar. To you sir, I tip my hat. ~ Sally Gibson, President, British Columbia Library Trustees Association 2005

Comments from presentations, workshops and training institutes on Board Development

Very impressive…  absolutely fantastic… insightful… every board and librarian should hear him… excellent facilitator… best program I’ve been to… both positive and inspiring! Outstanding! ~ Program participant 2012

You wowed participants with your witty, insightful presentation. We received lavish praise on having had the good sense to bring you here. ~ Program participant 2009

I really enjoyed Ken Haycock and think he has a lot to offer. He’s the kind of person you’d want to be stranded on a desert island with to talk and hear about his experiences. Very rich presenter – many points of view, which is valuable. ~ Program participant 2012

Ken Haycock is an exceptional speaker, well-organized, interesting, clear information, good sense of humor! Wow! Dynamite presentation. Informative and extremely useful. One of the brightest people I have ever dealt with, amazing. Ask him back for next year. ~ Program participant 2012

I just wanted to pass on to you on behalf of the Board how much we all got out of the first Ken Haycock conference. ~ Program participant 2005

Thank you so much for the wonderful workshops you presented for our public library trustees in Lousiana. Your presentations, full of both important and appropriate information and delivered with wit and charm, were beyond my expectations. We at the State Library are so pleased, as were all the library trustees and directors in attendance. ~ Program participant 2002

Trustees found Ken Haycock to be very insightful about the board’s role within the community. ~ Program participant 2010

Every board and librarian should hear him. ~ Program participant 2012

Excellent speaker, excellent motivator. Your take on the business of the public library in community development is one that needs to be heralded from coast to coast to coast. Your inspiration is perpetual! ~ Program participant 2008

From Presentations on Board Effectiveness:

“Exceptional knowledge and presentation! Awesome! Extremely knowledgeable and passionate. Excellent plus! Absolutely fabulous. This needs to be repeated every year for all trustees. I have a much clearer understanding of board governance and my role.” ~ Program participant 2012

From Presentations on The Role of the Board Chair:

“The information was clear and useful. We have already signed on for other sessions by Dr. Haycock. The materials were very helpful. Interesting, thought-provoking and useful. Very empowering! Much food for thought to work towards becoming more effective. You make me realize what trouble our board is really in. I am not the chair, but I will be meeting with her as soon as we get home. Some very eye opening points. Wonderful presentation. Very good suggestions. Great resource.” ~ Program participant 2012

From Presentations on Evaluating the Chief Executive Officer

Thoroughly enjoyed Ken Haycock’s presentation and found it very useful. We were trying to work on a performance appraisal policy for our CEO so this session was very helpful. The session gave a good grounding in the issue. He highlighted some very good points that we can use going forward. I have heard Ken Haycock previously and I do find him very knowledgeable and easy to listen to. Ken Haycock is excellent. He is organized, easy to follow and comes to the issue from all angles. I appreciate the fact that participants can contact Ken Haycock individually. ~ Program participant 2012

From Presentations on Annual Reports

This was a good review and we were reminded of several good ideas, which we will consider for the next time. Very clear and precise presentation. Well organized. Thoughtful. Very helpful and thought provoking, though he had more questions than answers! We have to answer all the questions. Ken is well-spoken, and he obviously knows his material. I also appreciate the fact that he’s very practical and straightforward. Pain free, stress free way to get some great information.

From Presentations on Effective Board Governance

Content was very thorough. Delivery was effective and well organized. Well delivered and seasoned with humor. Generated a lot of good ideas to take home. Provocative presentation. Excellent overview and detail. So, we have some work to do! Thank you very much. ~ Program participant 2009

From Presentations on Libraries and Community Development

Super! Make me realize that I need to look at my community in a new way. Excellent presentation.  ~ Program participant 2008

Your take on the business of the public library in community development is one that needs to be heralded from coast to coast to coast. Your inspiration is perpetual! ~ Program participant 2008

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Leadership Development Testimonials

Ken is truly a gifted teacher and one who is committed to helping his learners, when ready, to take on the deeper learning and actualization of self that are required in any leader’s path to success. ~ Julie McKenna, Deputy Director, Regina Public Library 2011

An outstanding leader in the Library and Information Science field. Highly intelligent, creative, and productive. ~ Brooke Sheldon, Past President, American Library Association 2012

Ken is awesome. As a mentor and colleague he is a trusted advisor and a strong influence. I have always been very impressed with his intelligence, knowledge, courage to speak his mind and his underlying value system that our opinions should be supported by good research and information. He serves as a great role model for leaders and librarians everywhere. ~ Stephen Abram, Vice President, Strategic Partnerships and Markets, Gale Cengage 2012

Ken Haycock is a leader, influencer, and mentor. He brings his extensive experience to enabling the next generation of library leaders to contribute to innovative and responsive library services. ~ Shelagh Paterson, Executive Director, Ontario Library Association 2012

Ken is an extraordinary leader and critical thinker. His leadership in shaping the Northern Exposure to Leadership has transformed the professional (and personal) lives of many emerging library leaders in Canada. ~ Michael Ridley, Chief Information Officer, University of Guelph 2012

Thank you for your enlightening talk, your  inspirational remarks as well as your most informative comments.  You are truly a leader! ~ Jaqueline Kucera, Librarian, Mississauga Public Library 2012

Ken Haycock is a true leader and an innovator. He challenges commonly held assumptions and creates inquiry into how libraries, librarians and all stakeholders can perform better, be more responsive and progressive and do more than just survive. ~ Sara Jones, Director, Carson City Library 2010

When is tireless in his efforts to strengthen connections with employers and the professional community. Working through associations, his research and teaching on public library leadership influenced librarians, trustees and governments across the entire province. ~ Maureen Woods, Provincial Librarian, British Columbia 2010

Ken and I served on the American Library Association Executive Board when he led an effort to improve the effectiveness of the Board. The method he proposed and launched has become a regular part of the way that the Executive Board conducts its business, making it much more deliberative and intentional. Ken also chaired the search committee for a new Executive Director, a very successful search that brought us a new leader for ALA. I value him highly as a thoughtful, insightful, caring colleague who always delivers what he promises. ~ Molly Raphael, President, American Library Association 2012

As a Councillor, Ken added a perspective in a way which was new and refreshing. His role as a leader embraced all members of the community. As a result, advisory committees became focused and accountable and overall strategic governance became the norm rather than the exception. His demonstrated and unfailing support for Arts & Culture has shown results years later with inspired programs and initiatives.  ~ Michael Evison, President, Calibre Consultants Inc. 2012

Comments from participants in presentations, workshops and training institutes on Leadership Development

Canada’s most recognized name in librarianship, Ken Haycock always makes you think. ~ Larry Moore, Executive Director, Ontario Library Association 2007

Ken’s leadership in library and information studies inspires his colleagues to reach for change and excel in their roles. He is a trusted resource for our managers and leaders. Ken’s thoughtful critiques challenge us, and by sharing his experience he leads the profession towards greater achievement. ~ Christina de Castell, Director of Resources and Technology, Vancouver Public Library 2012

Ken has a solid reputation as a knowledgeable educator, strategic thinker, and constructive provocateur from his many past roles. His presence elevates mere discussions into coherent processes and actions. ~ Doug Soo, Dean of Continuing Studies, Langara College 2011

Ken Haycock is a remarkable leader and person. Most are in awe of his presence and speaking talent.~ Sybil Harrison, College Librarian, Camosun College 2010

From Presentations on Advocacy and Influence

Everyone should have been at this workshop. Terrific presentations, very insightful, good back up data. So great – everyone should hear him! Very important session, we need to hear this again and again. Very inspiring talk, excellent use of real world examples. Finally a workshop that challenged and enlightened me. Ken is a very motivating speaker. I will definitely encourage everyone I know to attend any of his speaking engagements in the future. ~ Program participant 2011

From Presentations on Leadership

Jam packed with great information that will be valuable to investigate. Fantastic – more of Dr. Haycock – more on this topic. Its great how Dr. Haycock always has a new and interesting, and frankly, useful, presentation! Outstanding. Thanks, a super summary and integration of trends. Whew! ~ Program participant 2010

From Presentations on Collaboration and Partnerships

This was a great way to start the conference! Great thoughts, and research-based. It is easy to see why you are an icon in this profession. This was outstanding. ~ Program participant 2011

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Organizational Development Testimonials

One of Ken’s many gifts is his ability to make research accessible through clear explanation, a good sense of humour, and numerous examples for practical application. He is always prepared to challenge conventional wisdom to push everyone to deeper understanding, personal epiphanies, or at least, a very interesting discussion. He is one of the busiest people I know but makes himself available when the profession calls. ~ Jeff Barber, Library Director & CEO, Regina Public Library 2012

I participated in Ken’s strategic planning process for Dominican University and found his work to be articulate and focused on a methodological approach to understanding the mission and values of the school. Gathering data to inform the plan included faculty and other key stakeholders. His draft plan was inclusive, student-focused and steeped in the values of the school. It was truly outstanding work. ~ Michael Stephens, Assistant Professor, Dominican University 2011

I have had the pleasure of working with Ken Haycock in a variety of capacities; each and every one of these has been both successful in and of itself as well as provided unsurpassed opportunities for me to learn from Ken’s collaborative style and leadership. I can recommend Ken for any project knowing that he will bring to anything he accepts both passion and expertise. ~ Charles Harmon, Vice-President, Rowen Littlefield, Inc. 2012

Ken is a creative and knowledgeable educator who has acted as a mentor and leader in education. His orientation to professional growth is supported by research and based on knowledge acquisition and appropriate implementation strategies. ~ Thomas Grant, Superintendent, Coquitlam Board of Education 2012

Ken Haycock proves that one person really can make a difference. Working with evidence-based faculty at the University of British Columbia and Simon Fraser University he reallocated resources for a staff development division that moved from one-shot workshops to intensive institutes with follow-up coaching and monitoring. He spearheaded support for school and instructional improvement. He also managed high profile district-wide committees in sexism action, race relations and environmental concerns. With high energy and keen intellect, Dr. Haycock made a difference for thousands of teachers, administrators and most importantly, young people. ~ Selma Wassermann, Professor Emerita, Simon Fraser University 2012

An outstanding leader in the Library and Information Science field. Highly intelligent, creative, and productive. ~ Brooke Sheldon, Past President, American Library Association 2012

Ken Haycock is a polymath. He is learned, intellectually agile, and deeply analytical. Above all, he is immensely productive, undertaking multiple leadership roles at one time. He unravels complexity and gets to the heart of problems. I have never had a conversation with Ken Haycock that did not reveal deep insights and leave me marveling at the wide scope of his intellect. ~ Kit Krieger, Executive Director, British Columbia Principals’ and Vice-principals’ Association 2012

Canada’s most recognized name in librarianship, Ken Haycock always makes you think. ~ Larry Moore, Executive Director, Ontario Library Association 2007

Ken’s leadership inspires his colleagues to reach for change and excel in their roles. He is a trusted resource for managers and leaders. Ken’s thoughtful critiques challenge us, and by sharing his experience he leads the profession towards greater achievement. ~ Christina de Castell, Director, Resources and Technologies, Vancouver Public Library 2012

Dr. Ken Haycock is a consummate professional and a leader in many fields. He is creative and innovative, knowledgeable and progressive. He mobilizes opportunities for success and encourages that in others. Charming and witty, Dr. Haycock is a true mover and shaker. ~ Patricia Wong, County Librarian/Chief Archivist, Yolo County Library, California 2011

Ken has superior senior management, communication, negotiation and conflict management resolution skills. I would be pleased to provide a recommendation for Ken anytime! ~ Marian Marshall, Vice President, Strategy, Supplier Pipelines 2010

Ken was an active, thorough and well respected politician in West Vancouver. Well read, highly intelligent and a strong communicator, Ken is an excellent choice as an experienced consultant. ~ Doug Player, Superintendent of Schools, West Vancouver Board of Education 2002

I recommend Ken’s work without reservation. Not just because it is brilliant and visionary, although in fact that is my experience, rather because when he offers best-practice and results-oriented work, I know that’s absolutely what he’ll deliver. ~ Anne Cheadle, Director, Latah County Library District 2012

Ken is innovative and forward thinking. As President of the Association for Library and Information Science Education, he spearheaded the move to a more active governance board, implemented comprehensive strategic planning, developed new policies and procedures, improved membership and services, including finance, and developed criteria and processes for assessing association management. I have the highest regard for Ken, his vision, his intelligence, and his abilities. ~ Connie Van Fleet, Professor, University of Oklahoma 2011

On behalf of Wheatland Regional Library Board and the Executive Committee we would like to thank you for your expertise and guidance; for all the positive changes and improvements during your time here at Wheatland. We will think of you often as we go forward with what we like to think of as “our new and improved” Wheatland Library system. ~ Kae Campbell, Executive Committee, Wheatland Regional Library and Learn Center Board 2004

Ken is fast, efficient, effective and thorough. Occasionally he tells a really funny joke or two. ~ Shirley Lewis, President, Shirley Lewis Information Service 2010

Comments from participants in presentations, workshops and training institutes on Organizational Development

Everyone should have been at this workshop. Terrific presentations, very insightful, good back up data. So great – everyone should hear him! Very important session, we need to hear this again and again. Very inspiring talk, excellent use of real world examples. Finally a workshop that challenged and enlightened me. Ken is a very motivating speaker. I will definitely encourage everyone I know to attend any of his speaking engagements in the future. ~ Program participant 2012

Jam packed with great information that will be valuable to investigate. Fantastic – more of Dr. Haycock – more on this topic. Its great how Dr. Haycock always has a new and interesting, and frankly, useful, presentation! Outstanding. Thanks, a super summary and integration of trends. Whew! ~ Program participant 2012

very knowledgeable; research of high interest… excellent facilitator… ~ Program participant 2011

From Presentations on Strategic Planning:

“Especially useful as the board will begin a strategic planning process immediately. As always, Ken Haycock is an inspiring speaker. We hope to use his words in developing our strategic plan with the board. Provided an excellent base for strategic planning. Dr. Haycock is pleasant, professional and presents his content (which is serious) in a light, humorous manner. Packed with a punch. Gave ideas of how to make plans more meaningful and less superficial” ~ Program participant 2011

From Presentations on Succession Management:

“Was so informative and clear, seemed to be over so quickly, since I was so thoroughly engaged in content. Very forward-looking ideas regarding succession management. Encouraging, frank, educational. Made me think outside the box. I hope my management team will listen to your suggestions. Ken always challenges us and makes us think – and provides ideas.” ~ Program participant 2010

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Executive Search Testimonials

Again thanks to you and your associates for all your leadership, expertise, advice and assistance provided to the Board especially me. I found the your recruitment process to be very professional, organized, well paced, efficient  and effective. You may direct any individuals or Boards that would like personal witness to your services, please don’t hesitate to refer them to Duncan or me. ~ Eugene Kulmatyki, Chair, Search Committee Red Deer Public Library 2013

The selection committee and the Board appreciated the efforts of your team. Thank you. ~ Ian Piweh, Chair, Fort McMurray Library Board 2006

“I was impressed with the thorough, systematic and honest way that this firm approached the screening of candidates. I appreciated that they also explained the process and the rationale behind it. Their involvement was key, not only to choosing the right candidate, but in making the members of the selection committee feel that they had been part of a fair and responsible process.” Joyce Pickering, Associate Dean, Medical Education and Student Affairs, Faculty of Medicine, McGill University – 2008

The entire experience from start to finish was well organized and skillfully orchestrated. ~ Judy Dufort, Human Resources Professional and Chair, Airdrie Public Library 2009

The whole process was very professionally presented and it worked exceptionally well. I highly recommend your services. ~ Sheila Macklin, Past Chair, Marigold Library System 2009

“Recruitment in the library world can be challenging and we were very impressed with the calibre of the candidates and the impressive slate provided of possible interviewees… the most comprehensive background checking and interview process we had ever seen. It worked beautifully and I would highly recommend Ken Haycock & Associates to any organization undertaking a search for upper level administrators.” ~  Lynda Lyster, Chair, Marigold Library System – 2009

“Ken Haycock is perhaps one of the “great leaders” that the library community has experienced. His passion for libraries and for community building, his unwavering commitment, and his in-depth knowledge of recruiting leaders into senior positions is awe inspiring.” Sally Gibson, President, British Columbia Library Trustees’ Association

We are so grateful for the process we went through with you and the expertise and knowledge you brought to it. It was thorough, professional and geared to our specific needs. ~ Bryan Isaac, Chair, Kitchener Public Library Board 2004

“Throughout my interactions with the university, department, and hospital administration, I have never worked with an organization so methodical and professional. Their background research was meticulous and the interviews were smooth and highly efficient. The overall organization and synthesis provided at each step of the selection process made the choice of a final candidate seem logical and nearly effortless.” ~ Yael Kushner MD, CM, Anatomical Pathology, McGill University – 2008

“The search process was excellent. Our board comprises elected municipal mayors and councilors and we experienced a thorough and comprehensive process. To say we are pleased would be an understatement. Our thanks to Ken Haycock and his team.” ~ Sharon Gaetz, Chair, Fraser Valley Regional Library Board – 2004

“After six months our new CEO is meeting the key objectives established with you for the search process. Our board includes senior corporate executives, not-for-profit leaders and experienced civic managers – all of us recognize the professionalism and rigor brought to the search. ” ~ Bruce Hodgson, Chair, Brantford Public Library Board – 2003

Ken was an exceptionally effective director of the Executive Board at ALA. Possesses a rare combination of leadership and management skills. Regularly researched outstanding associations, brought a focus on best practices in governance, implemented numerous improvements in the association through Board initiatives. Chaired the selection committee for the new and still current Executive Director. Always well-prepared and thoughtful in his deliberations with his colleagues at these high levels. ~ Don Chatham, Associate Executive Director, American Library Association 2012

Comments from participants in presentations, workshops and training institutes on Executive Search

Excellent presentation. Useful and informative. Good pace, good ideas. I found this to be the clearest and most helpful of the sessions on all levels. The speaker is very good and credible. ~ Program participant 2009

Wow! Dynamite presentation. Informative and extremely useful. One of the brightest people I have ever dealt with, amazing. ~ Program participant 2008

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