Tag Archives | Library Expertise

What is Wrong with Our Associations? Part II

What do remarkable associations do that others don’t? Well, wouldn’t you know it? There is some research in this area. There are seven measures that are common, stated below with a few comments and observations by me. Commitment to Purpose 1. A Customer Service Culture—“We’re here to serve you.” 2. Alignment of Products and Services […]

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Upping the Ante on Expertise

I have been arguing recently that the information marketplace is a crowded space (nothing new there) and if there is any scarcity it is in articulating and leveraging our unique expertise. There are many ways by which this scenario might play out. One is marketing and advocacy. We pride ourselves on “front-line advocacy” but when […]

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